By asking this question the interviewer is trying to (a) see how prepared you are, (b) determine how you handle a problem, (c) see why you would help the company and (d) determine your real motivations for seeking employment.
To answer this question, relax, this is simply a chance for you to explain how your skills and abilities provide the employer with a benefit by giving examples.
Potential answer:
- My research indicates you need someone with a help-desk background to reduce the call volume diverted to supervisor level employees. In my 4 years at ABC, I was able to reduce call volume by over 40%. I am confident while working with your team, we could significantly reduce call volume.
- As we have discussed, your website is very static and needs new and creative approaches to compete in today’s market. To effectively compete, the site needs to be a database-backed site with dynamically generated content, like your competitor BGM, LLC. Working with you, I am confident we could do the same here to increase sales and drive more volume to our profit centers.
- I'am qualified for this positions.
- I've answered all the interview questions.
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